Refund policy

Returns Policy

We hope you love your order from Arete, but if something isn’t right, we’re here to help.

General Returns

All returned items must be new, unused, unwashed, and in original condition, suitable for resale and in their original packaging. You may try items on for fit but must not wear or use them for training or any other activity. All returns are inspected on arrival.

All items must be returned within 14 days of receiving your order.
To begin the return process, please email us at MAPES.ltd@gmail.com with the subject line:
Return: [Your Order Number]
In the message, include details of the item(s) you wish to return and the reason for the return.

If we find an item to be in unsuitable condition (e.g. worn, soiled, damaged, or without original packaging), we will not process a refund and may return the item to you at your own cost.

Refunds

  • Refunds will be made to your original payment method within 30 days of approval.
  • We aim to process returns within 14 days, but this may take longer during busy periods.
  • Shipping costs are non-refundable, and customers are responsible for return postage.
  • It is your responsibility to obtain proof of postage and use a tracked, secure service.

Bundles & Sparring Kits

  • We do not accept returns for individual items from a sparring kit or bundle.
  • You may return the entire bundle for a full refund, provided all items meet return conditions.

Hygiene & Personalised Items

For hygiene and safety reasons, the following items cannot be returned if packaging has been opened:

  • Mouth guards
  • Groin guards
  • Any personalised items (including those customised by Arete or a third party)

How to Return

Please include your order number, items being returned, and their sizes inside the package. If you don’t have access to a printer, this can be written by hand. Returns without this information cannot be processed.

If you wish to return a heavy or bulky item, please contact us in advance so we can provide a return shipping quote.

Faulty Items

If you believe your item is faulty, do not send it back without contacting us first. Please email us with:

  • A description of the issue
  • Clear photos of the fault

If the item is covered under manufacturer warranty, we’ll do our best to arrange a replacement or resolve the issue.

Exchanges Policy

We currently do not offer a standard exchange service, except for sparring kits/bundles.

If you wish to order a different size or product, we recommend:

  1. Returning the original item for a refund (as per above)
  2. Placing a new order for the preferred item

Exclusive Exchange for Bundles

If you purchased a sparring kit or bundle and need to exchange an item (e.g. for a different size), we offer an exclusive exchange service:

  • Only applicable for items within a full, unused bundle
  • Must be returned in new, unworn condition with all packaging
  • You’ll be responsible for the postage cost of both sending the item back and receiving the replacement

Please contact us in advance to arrange this.